Terms and Conditions
These Terms and Conditions govern the use of the Artes da Terra online shop and the conditions applicable to purchases made through our website.
By using this website and placing an order, the customer confirms that they have read and accepted these Terms and Conditions.
1. Company Identification
Artes da Terra is a family-owned business based in Barcelos, Portugal, dedicated to the production and sale of handcrafted products, with a particular connection to traditional Barcelos Ceramics.
Company details:
Legal name: Artes da Terra
Tax number: 233805800
Address: Rua da Agra 493 - Galegos Santa Maria - 4750-472 Barcelos (Portugal)
Email: loja@artesdaterra.pt
Telephone: +351916912931
2. Purpose
The Artes da Terra online shop offers handcrafted and ceramic products, including decorative pieces, products related to Portuguese traditions and other items available in the shop catalogue.
3. Products
Artes da Terra endeavours to present its products as accurately as possible through photographs, descriptions and relevant information.
As many of our products are handcrafted, small differences may occur between individual pieces, particularly in shape, painting, finish or colour. These characteristics are part of the nature and authenticity of handcrafted work.
Images displayed on the website are intended to represent the products and minor differences may occur between the image and the item received.
4. Availability
All products are subject to stock availability.
Artes da Terra reserves the right to change, update or remove products from the catalogue without prior notice.
If an ordered item becomes unavailable, we will contact the customer to offer an appropriate solution.
5. Prices
The prices displayed in the online shop are those applicable at the time the order is placed and include applicable taxes, unless otherwise stated.
Shipping costs, where applicable, are displayed separately during the checkout process.
Artes da Terra reserves the right to change product prices without prior notice. Such changes will not affect orders that have already been confirmed.
6. Orders
Placing an order constitutes acceptance of these Terms and Conditions.
After completing an order, the customer will receive confirmation at the email address provided during checkout.
The order will be processed once payment has been confirmed.
7. Payments
The available payment methods are displayed during the checkout process.
8. Shipping and Delivery
Orders are shipped to the address provided by the customer during checkout.
Delivery times are estimates and may vary depending on the destination, product availability and transport service used.
For further information, please consult our Delivery and Returns page.
9. Right of Withdrawal
Where provided for by applicable legislation, consumers have a period of 14 days to exercise their right of withdrawal in relation to distance purchases.
The applicable conditions and procedures are described on our Delivery and Returns page.
10. Intellectual Property
The content available on this website, including text, photographs, logos, graphics and other elements, is protected by applicable legislation.
Reproduction, use or distribution without prior authorisation is not permitted.
11. Data Protection
Customer personal data is processed in accordance with applicable data protection legislation.
For further information, please consult our Privacy and Cookies Policy.
12. Changes to the Terms and Conditions
Artes da Terra may update these Terms and Conditions whenever necessary. The version published on the website shall apply from the date of publication.
13. Applicable Law
These Terms and Conditions are governed by applicable Portuguese law.