Privacy and Cookies Policy

Artes da Terra respects the privacy of its customers and users and is committed to protecting their personal data.

This Privacy Policy explains how personal data is collected and processed through our online shop, in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.

1. Data Controller

The data controller is:

Artes da Terra
Tax number: 233805800
Address: Rua da Agra 493 - Galegos Santa Maria - 4750-472 Barcelos (Portugal)
Email: loja@artesdaterra.pt

2. Personal Data Collected

Depending on how the online shop is used, personal data necessary to process orders and provide our services may be collected, including:

• Name;
• Billing and delivery address;
• Email address;
• Telephone number;
• Tax identification number, when requested;
• Information relating to orders;
• Other information voluntarily provided by the user.

3. Purposes of Processing

Personal data may be used to:

• Process and manage orders;
• Issue invoices;
• Arrange product delivery;
• Respond to contact requests and customer support enquiries;
• Manage customer accounts, where applicable;
• Comply with legal and tax obligations;
• Improve the operation and user experience of the online shop.

4. Data Sharing

Personal data may be shared with external entities where necessary to provide services or comply with legal obligations.

These entities may include companies responsible for transporting and delivering orders, technology service providers, payment platforms and public authorities or competent bodies where legally required.

5. Data Retention

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected and for the periods required by law, particularly for tax and accounting purposes.

6. Data Subject Rights

Under applicable legislation, data subjects may exercise their rights, including:

• Right of access to their personal data;
• Right to rectification;
• Right to erasure, where legally applicable;
• Right to restriction of processing;
• Right to object to processing, where applicable;
• Right to data portability, where provided for by law.

To exercise these rights, please contact us using the email address provided on our Contact page.

7. Security

Artes da Terra seeks to implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or misuse.

8. Cookies

The Artes da Terra website uses cookies and similar technologies to ensure the proper functioning of the shop and improve the browsing experience.

Cookies are small files stored on the user's device when visiting certain websites.

9. Types of Cookies

Depending on the configuration of the shop, different types of cookies may be used, including:

• Necessary cookies: essential for the operation of the shop, including features such as the shopping cart, session and checkout process.
• Preference cookies: used to remember certain user choices and preferences.
• Analytics cookies: where applicable, used to understand how visitors use the website and improve its performance.
• Third-party cookies: may be used by external services integrated into the shop, in accordance with their respective privacy policies.

10. Cookie Management

Users may configure or disable cookies through their browser settings or, where available, through the consent management mechanism provided on the website.

Disabling certain cookies may affect some features of the online shop.

11. Complaints

Data subjects have the right to lodge a complaint with the competent supervisory authority if they believe that their personal data is not being processed in accordance with applicable legislation.

12. Changes to this Policy

This Privacy and Cookies Policy may be updated whenever necessary, particularly following legal, regulatory or functional changes.

The latest version will always be available on this page.

Last updated: 11.08.2026